Async API Framework Retry Process

The Async API Framework Retry process is used by the following processes:

• Background Posting Scheduler
• Background Matching
• Accounts Receivable Write-Off process

In the normal operation of these processes, using detailed monitoring, errors are recorded in the process logs when the process completes.

If you have a process that has a large scope size, the process might encounter platform or service limits when running and fail to complete. If that happens the Async API framework will automatically try running the process again using a scope size half the size of the original. If this fails, the retry process will halve the scope size again and rerun it. The retry process will repeat until the process completes successfully or reaches the scope size of 1.

Certinia recommends reducing the scope size settings if you find that the retry process is running regularly.

Note:
In some cases, where processing records that are grouped by company, the retry process may be triggered to ensure that all records are processed correctly. Users monitoring the process may see fluctuations in the progress bar.